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Scope of work
What a commercial cleaning
scope of work should include.
A scope of work is the list of every room in your building, what gets cleaned in it, and how often: every visit, weekly, monthly or quarterly. It's the agreement and the crew's checklist at the same time, so it's how you hold a cleaning company to what they promised.
If a quote doesn't come with one, you're buying hours, not results.
An example office scope
A 5,000 sq ft office with four restrooms, a kitchen and carpeted work areas, cleaned three nights a week.
Restrooms, every visit
- Toilets, urinals and sinks cleaned and disinfected
- Mirrors and dispensers wiped
- Paper, soap and liners restocked
- Floors swept and mopped with disinfectant
Kitchen and work areas
- Counters, sinks, tables and appliance fronts (every visit)
- Trash and recycling out (every visit)
- Carpets vacuumed (every visit in traffic lanes, weekly wall to wall)
- Clear desks dusted (weekly)
Periodic
- High dusting and vents (monthly)
- Interior glass and partitions (monthly)
- Carpet extraction (twice a year)
- Hard floor scrub and recoat (quarterly)
What else belongs in it
Who supplies consumables. Paper, soap and liners: you or the cleaning company. Access. Keys, alarm codes, which doors and when. Exclusions. Desks with papers on them, server rooms, anything the crew shouldn't touch. How work is checked. A visit record, an inspection, or both. What happens after a miss. When it's re-cleaned and who to call.
We write ours after walking the building, and every visit is checked against it before the crew leaves.